Terms of Service

Eligibility and accounts

You must be legally able to agree to these Terms. The service is not directed to children under 13. You are responsible for activity on your account, for safeguarding your sign-in methods, and for providing accurate information. Guest use may have limited recovery or synchronization; protecting an account helps preserve eligible data across devices.

The service

Grids & Aces is a social game hub for community puzzles, creator tools, multiplayer and Party experiences, profiles, themes, discovery, and related features. Available games, content, features, limits, and compatibility may change as the service evolves.

You receive a limited, personal, revocable, non-exclusive, non-transferable right to use the service for lawful, non-commercial purposes, subject to these Terms and applicable store rules. You may not interfere with the service, scrape or reverse engineer it except where law permits, bypass access controls, automate abusive activity, or misuse another person’s account or content.

Community library and complimentary unlocks

Eligible free users may receive a complimentary library unlock on the refresh schedule shown by the service. Using it adds the selected puzzle to that account’s accessible library while the puzzle and service remain available. Unlocks have no cash value, cannot be transferred, and are not a promise that any particular content will remain available forever.

Some games or modes are non-consumable and may be played without a library unlock. Other puzzles may require an available unlock or Grids & Aces+ access. We may adjust eligibility, refresh timing, catalog availability, and abuse controls, with notice when required.

Grids & Aces+ subscriptions

Grids & Aces+ is an auto-renewing subscription that opens eligible library content and other features described at purchase. The current price and billing period are shown by the App Store before confirmation. Apple charges your Apple ID, and the subscription renews unless canceled through Apple at least 24 hours before the current period ends, subject to Apple’s rules. Apple handles billing, cancellation, and refund decisions.

Features and catalog content may change without converting the subscription into ownership of the service or individual content. If entitlement is not recognized, use Restore Purchases or contact support. You may need a protected account to link and safely restore access.

Advertising

Free parts of the service may contain contextual, non-personalized Limited Ads supplied by Google or other disclosed providers. Ad availability depends on region, device settings, consent choices, account entitlement, and provider inventory. See the Privacy Policy and in-app privacy options for information about advertising data and choices.

Your content and license

You retain ownership of original puzzles, clues, themes, profile material, and other content you submit. You represent that you have all rights needed to submit it and that it does not violate law, these Terms, or another person’s intellectual-property, privacy, publicity, or other rights.

To operate and promote the service, you grant DayGull a worldwide, non-exclusive, royalty-free license to host, store, reproduce, format, adapt for technical or accessibility needs, display, distribute, and make your submitted content available through the service. This license includes using public content and attribution to operate discovery, sharing, and service promotion. It lasts while the content is available through the service and for a reasonable backup, moderation, legal, or transition period afterward.

You are responsible for your submissions. We do not promise publication, placement, audience, engagement, compensation, or continued availability. You may request removal, but we may instead anonymize attribution where appropriate and may retain records needed for safety, disputes, legal compliance, or content already incorporated into other users’ saved activity.

Acceptable use and moderation

Do not submit or use the service for content or conduct that is unlawful, threatening, harassing, hateful, sexually exploitative, deceptive, privacy-invasive, infringing, malicious, or unsafe; impersonates others; manipulates engagement; distributes spam or malware; or interferes with another person’s play.

We may use automated checks and human review to investigate content and conduct. We may reject, limit, label, unpublish, preserve, or remove content; restrict features; suspend or terminate accounts; and cooperate with valid legal or safety requests. Moderation is imperfect, and publication does not mean we endorse or verify content. Report concerns to support@gridsandaces.com.

Account deletion, sign-out, and subscriptions

Signing out starts or returns to a separate guest experience on that device; it does not delete a protected account, cloud data, creator work, or purchase history. Account deletion is a separate permanent action in Settings for both guest and protected accounts. It requires typing DELETE. Protected accounts verify again with a linked provider; an Apple-linked account must verify with Apple so its authorization can be revoked before deletion. Cleanup removes identity-scoped data and may replace the identity in shared records with a pseudonymous deleted-player label that is no longer connected to an active profile; limited records may remain as described in the Privacy Policy.

Deleting an account does not cancel Grids & Aces+ or stop App Store billing. Cancel the subscription separately through Apple. Published content may be removed or anonymized as described in the Privacy Policy and these Terms.

Third-party services and intellectual property

Apple, Google, community creators, and other third parties provide services or content governed by their own terms. We are not responsible for third-party services beyond what applicable law requires. The app, software, branding, designs, and platform content—excluding user content—are owned by DayGull or its licensors and protected by law.

Availability, changes, and termination

We may update, suspend, discontinue, or change the service or these Terms. We will provide notice when required. You may stop using the service at any time. Provisions that by their nature should survive termination—including licenses needed for retained records, ownership, disclaimers, and liability limits—will survive.

Disclaimers and limitation of liability

To the fullest extent permitted by law, the service and community content are provided “as is” and “as available,” without warranties of uninterrupted operation, accuracy, fitness for a particular purpose, non-infringement, or availability of any content or feature. Some jurisdictions do not allow certain warranty exclusions.

To the fullest extent permitted by law, DayGull and its providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost data, lost profits, or loss arising from community content, service interruption, or unauthorized access. Rights and remedies that cannot legally be limited remain unaffected.

Contact

Questions about these Terms may be sent to support@gridsandaces.com.