Grids & Aces support

Delete your Grids & Aces account and data

You can request full account deletion without installing or opening the app. Email support@gridsandaces.com with the subject Grids & Aces account deletion. Include your display name or player code if known and say that you want your account and associated data deleted. If you cannot access your account, tell us so we can help verify ownership. A display name or player code alone does not authorize deletion.

We verify your identity and authority before acting. Never send passwords, sign-in codes, government identity documents, full receipts, or payment details. An unlinked guest account may be difficult to verify if its original device session is lost.

Guest and protected accounts can choose Settings → Account deletion → Delete account permanently. The app requires the exact confirmation DELETE. Protected accounts verify again with a linked provider. An Apple-linked account must verify with Apple so its authorization can be revoked before backend deletion. Guest accounts use their current anonymous session as deletion authority. Contact support for access, correction, a narrower deletion request, or help with creator content.

Deletion removes your authentication account and identity-linked profile, progress, unlock, social, creator, and uploaded data. Shared game records may remain with a deleted-player label disconnected from your active profile. Limited records may remain for transaction reconciliation, fraud prevention, security, moderation, or legal requirements; backups may retain copies temporarily. See our Privacy Policy for retention details.

Account deletion does not cancel subscriptions or stop billing. Cancel with the provider used for the purchase, as described below. If you cannot reach Web subscription management, contact support for help.

Grids & Aces+ and purchases

Use the in-app restore and manage-subscription actions first. For App Store purchases, manage or cancel through Apple subscription settings and request refunds from Apple. For Google Play purchases, use Google Play subscription settings and its refund process. For Web purchases where available, use Web subscription management to open the Stripe-hosted billing portal, or contact support for billing or refund help.

If access still looks wrong, send us the purchase provider, approximate purchase date, and displayed status—never your full receipt or payment details.

Advertising privacy choices

When privacy options are required or available, use the advertising privacy action in Settings to review or change choices presented through Google’s consent tools.

Community safety

Report unlawful, abusive, unsafe, or infringing community content with enough detail for us to locate it. We may preserve limited records needed to investigate and document a moderation decision.