Need help with Grids & Aces? Email us and we’ll point you in the right direction.
Support email
Please include what happened, your device and app version, and—if relevant—your display name or player code. Never send a password, sign-in code, or full payment information.
Account and data requests
Guest and protected accounts can choose Settings → Account deletion → Delete account permanently. The app requires the exact confirmation DELETE. Protected accounts verify again with a linked provider. An Apple-linked account must verify with Apple so its authorization can be revoked before backend deletion. Guest accounts use their current anonymous session as deletion authority. Contact support for access, correction, a narrower deletion request, or help with creator content.
Deleting an account does not cancel an App Store subscription. Subscription billing is managed separately by Apple.
Grids & Aces+ and purchases
Use the in-app restore and manage-subscription actions first. Apple handles billing, cancellation, and refund decisions for App Store purchases. If an entitlement still looks wrong, send us the approximate purchase date and the displayed status—never your full receipt or payment details.
Advertising privacy choices
When privacy options are required or available, use the advertising privacy action in Settings to review or change choices presented through Google’s consent tools.
Community safety
Report unlawful, abusive, unsafe, or infringing community content with enough detail for us to locate it. We may preserve limited records needed to investigate and document a moderation decision.
For details about information handling and service rules, read our Privacy Policy and Terms of Service.